Privacy Policy

This Privacy Policy describes how www.greystonesglamping.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase or booking from the Site.

Collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Device information: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to provide services to you to fulfil our contract, to process your payment information, to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and — in line with the preferences you have shared with us — to provide you with information or advertising relating to our products or services.
• Source of collection: collected automatically when you access our Site, and by third-party plug-ins on our Site, using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our payment processor (Stripe) and our booking & property-management system (Smoobu).

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at contact@greystonesglamping.com to request deletion.

Sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Smoobu to power our online bookings and manage your reservation, and Stripe to process payments. Our website is hosted by Netlify, and we use Google Analytics to understand website performance. We may use an email marketing platform to send our newsletters and offers to guests who opt in. We also use Facebook and Instagram plug-ins to communicate on social media.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using personal information

We use your Personal Information to provide our services to you, which includes: booking accommodation services, offering products for sale, processing payments, and keeping you up to date on new services and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order or booking through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, please see the “Your rights” information below.

External sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at contact@greystonesglamping.com.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, or place a booking, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after you opt in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at contact@greystonesglamping.com.

Payment & card data

Payments are processed by Stripe. If you choose a direct payment gateway to complete your purchase, your card data is stored by Stripe and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS, which help ensure the secure handling of credit card information by our store and its service providers.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect of the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled. Certain providers may be located in, or have facilities located in, a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party provider, your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.

Google Analytics

Our website uses Google Analytics to help us understand who visits our site and what pages are viewed. You can read more about how Google uses your Personal Information at policies.google.com/privacy, and opt out at tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising by:

• Facebook — facebook.com/settings/?tab=ads
• Google — google.com/settings/ads/anonymous
• Bing — Microsoft personalized ads

You can also opt out of some of these services via the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

Cookies

This website uses cookies and similar technologies — small files or pieces of text that download to a device when a visitor accesses a website or app.

• Functional and required cookies are always used, which allow our hosting platform to securely serve this website to you.
• Analytics and performance cookies are used on this site only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Analytics

This website collects personal data to power our site analytics, including information about your browser, network and device; web pages you visited prior to coming to this website; and your IP address. This may also include details about your use of this website, such as clicks, internal links, pages visited, scrolling, searches and timestamps. We share this information with our website analytics providers to learn about site traffic and activity.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, that information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.